5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of providing the service that property supervisors want, but also often do not because of a lack of ongoing quality management processes.
Safety guard businesses are unlike any vendor a home manager usually hires. If you employ a painter, then you are able to see whether or not they do their jobs by looking at the walls. However, when you employ a security guard business, how often can you see whether the protector company is performing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your guards. In most cases they likely are, but it is crucial to implement a method of verification and quality management to make sure that issues connected with the deficiency of performing these jobs don’t begin to occur.
In this article we will talk five (5) simple actions to improving your safety guard service and achieving what you imagine as your ideal retail security Dagenham.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they could begin working as security guards. If your state is one of those states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being provided by your security company and inquire does it look adequate.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses until they send them to your property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another superb way to display whether the protector is a fantastic match for your property is to perform a short”interview” to get a feel for the guard and also to explain your expectations. This initial dialogue can tell you a good deal about what to expect from that guard and it provides you an opportunity to ask a different guard if you think it is necessary.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each guard to the business itself, in several circumstances the guard’s orientation to his assigned property is not quite as complete. We predict the orientation to the assigned property”Site Specific Training”. Find out what your site specific training looks like:
• Can it occur at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long can the security firm double bank? (Double banks is the process of having a veteran guard working in the same time as the new guard.)
Determine the answer to each of these questions and make certain they match what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and your site special training to get an understanding of what goes into preparing a guard to work in your property.
Guard supervision is one of the more important factors of very good security guard service. When security businesses provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the protector to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel their job is not important and they begin to see themselves as not as a region of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the 2 methods of remote oversight that prove most effective are:
In case your guards are required to make rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are in your property. These monitoring systems permit the security guard business to monitor the log and time the activity of these guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be provided with an updated version of those reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the safety guard company provides a way of earning certain each guard is safe and alert. By having guards check-in frequently together with the safety guard business, at least each 30 minutes, guards feel their safety is important and being awake and alert is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out just what is happening with your safety as you aren’t there. During these inspections, make sure to ask your safety guards questions about their responsibilities and duties to make sure they understand their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security consultant be sure the consultant is not actually a security guard business. If so, your audit is guaranteed to develop issues with your existing security guard business.